TERMS & Conditions - Clients
The Nanny Network Australia – Terms and Conditions:
Clients
These Terms form a legal agreement. Please read carefully. By registering online as a The
Nanny Network Client and agreeing to our Terms and Conditions (via the required tick box), or
by engaging a Nanny Network Candidate for babysitting, temporary, or permanent nanny
services in Australia, you acknowledge and accept the following Terms & Conditions.
These Terms apply across all Australian locations operated directly by The Nanny Network.
Revised: January 2026
1.0 Contract and Scope of Agreement
1.1
These Terms & Conditions constitute a legally binding agreement between you, the “Client”, and
The Nanny Network Nanny & Babysitting Agency (referred to as “The Nanny Network”, “the
Agency”, “we”, or “us”), including its Australian head office and any independently owned and
operated The Nanny Network franchisee providing services under The Nanny Network brand.
1.2
By completing any of the following actions, the Client agrees to be bound by these Terms &
Conditions in full:
● Registering as a client on The Nanny Network website;
● Submitting a Babysitter Request;
● Submitting a Nanny or Maternity Nurse Request;
● Engaging or corresponding with a Candidate introduced by The Nanny Network;
● Receiving services via any The Nanny Network franchise or directly operated territory.
This acceptance forms a contractual relationship between the Client and The Nanny Network
(including the applicable franchisee, where relevant).
1.3
The term “The Nanny Network” refers to:
● The Nanny Network Australia Head Office;
● The broader The Nanny Network, including its website, systems, branding, and
proprietary technology.
1.4
The term “Client” refers to any individual, family, employer, or organisation that engages with
The Nanny Network for childcare or related staffing services.
1.5
The term “Candidate” refers to any individual introduced to the Client by The Nanny Network,
including but not limited to: babysitters, nannies, maternity nurses, household staff, or temporary
carers.
1.6
The term “Nanny” refers to a registered childcare professional who may be engaged by a Client
in a full-time, part-time, temporary, or live-in capacity. Nannies may operate as employees or
independent contractors, depending on the agreed arrangement between the Client and
Candidate.
1.7
These Terms & Conditions govern access to and use of The Nanny Network website and all
associated services. By proceeding to use the website or request services, the Client agrees to
comply with these Terms. If the Client does not agree, they must immediately discontinue use of
The Nanny Network platform and services.
1.8
The Nanny Network reserves the right to refuse or withdraw services at any time, particularly in
cases of misconduct, breach of these Terms, unsafe environments, or where concerns are
raised by Candidates regarding the Client’s conduct or conditions. Unsafe environments may
include, but are not limited to: aggressive behaviour, harassment, excessive mess, unhygienic
conditions, verbal abuse, or illegal activity. Candidates have the right to refuse or leave a
placement they believe is unsafe.
1.9
The Client agrees not to post, submit, or communicate any false, incomplete, misleading,
defamatory, or illegal information via The Nanny Network platform or associated
communication channels. Misuse of the platform or services may result in immediate account
suspension, legal action, and/or reporting to relevant authorities.
1.10
The Client must not use The Nanny Network for any unlawful, unethical, or exploitative
purpose. Any unlawful access, duplication, or misuse of The Nanny Network intellectual
property, including its systems, technology, and content, is strictly prohibited and may result in
civil or criminal liability.
2.0 Client Responsibilities
2.1
All communication between the Client, The Nanny Network, and/or any Candidate introduced
by the Agency is considered strictly confidential. Clients must not share, distribute, or disclose
any personal, professional, or identifying information about a Candidate to any third party
without the express written permission of The Nanny Network.
2.2
All bookings and placement arrangements must be made directly through The Nanny Network,
either via our website, approved communication channels, or directly with your assigned
consultant. Under no circumstances may a Client make a direct or private arrangement with a
Candidate outside of The Nanny Network’s booking system or without prior written approval.
Doing so constitutes a breach of these Terms and will result in the full applicable placement or
booking fee being charged.
2.3
The Client is solely responsible for ensuring that the working environment provided to any
Candidate is safe, respectful, clean, and complies with all relevant health and safety laws and
standards. The Nanny Network Candidates have the right to refuse to work in unsafe or
unsuitable conditions and may report such concerns to the Agency.
2.4
The Nanny Network reserves the right to withhold or suspend referrals to a Client if:
● Repeated negative feedback is received from Candidates;
● Any safety concerns or inappropriate conduct are reported;
● The Client is found to have breached these Terms in any way;
● The Client has failed to make payments as agreed.
2.5
Candidate profiles, resumes, availability details, and other personal information are provided to
the Client solely for the purpose of evaluating a Candidate for the requested role. This
information must not be shared with other individuals, families, businesses, or agencies. If a
Candidate introduced by The Nanny Network is subsequently employed by a third party as a
result of the Client sharing their details, the full applicable placement fee will be charged to the
Client.
2.6
The Client is responsible for maintaining the security and confidentiality of their The Nanny
Network account, including login credentials and dashboard access. Any unauthorised use,
suspected breach, or loss of access must be reported to The Nanny Network immediately.
2.7
The Client agrees not to approach, contact, or re-engage any Candidate introduced by The
Nanny Network independently — either during or after the initial introduction — for a period of
12 months from the date of introduction. This includes direct or indirect engagements, even if
the Candidate is no longer listed with The Nanny Network. Breach of this clause will result in
the full applicable permanent placement fee being charged, and may result in further legal
action or account termination. In addition, The Nanny Network reserves the right to terminate
all future service access and may pursue legal recovery of lost earnings or damages.
2.8
Feedback provided by Clients regarding Candidates may be used internally for monitoring,
compliance, and quality assurance. The Nanny Network reserves the right to suspend services
to Clients who engage in unprofessional, inappropriate, or unsafe conduct based on review and
investigation.
3.0 Nature of Relationship
3.1
The Nanny Network acts solely as an introduction and booking agency. The Agency introduces
Candidates only and is not responsible for payroll, insurance, or compliance. The Client is
responsible for all legal, tax, and employment obligations once a Candidate is engaged.
3.2
These Terms clarify that no employment, partnership, or legal relationship exists between The
Nanny Network and any Client beyond the scope of service facilitation.
IMPORTANT: The Nanny Network does not act as the employer of any childcare worker
introduced through the platform. The legal and financial relationship exists between the Client
and the Candidate only.
4.0 Nanny Candidate Obligations
4.1
Clients must notify The Nanny Network immediately of any extension, renewal, or
re-engagement of a temporary nanny placement. Temporary placements (typically up to 3
months) are invoiced at the applicable daily, weekly, or monthly rate as outlined in The Nanny
Network’s current Australian fee schedule. Any further engagement of the same Candidate
within 12 months of the original placement – regardless of engagement type – will be treated as
a new placement and charged accordingly.
4.2
If a Candidate is referred to the Client from another source but is registered with The Nanny
Network, and the Client chooses to engage that Candidate, the Client is still liable for the full
applicable The Nanny Network placement fee.
4.3
A placement fee becomes payable once a Client makes an offer of employment to a Candidate
introduced by The Nanny Network, and that offer is accepted. Clients must inform The Nanny
Network of all employment offers.
4.4
The Client understands and agrees that they are the legal employer or contractor of the Nanny
Candidate and are solely responsible for all employment-related obligations. The Nanny Network does not employ any babysitter, nanny, or childcare provider introduced through its
platform.
4.5
Trials must be arranged through The Nanny Network and confirmed in writing prior to
commencement. Trial fees apply and permanent placement fees will be charged if a long-term
role follows.
5.0 Babysitter Booking Fees
5.1
All fees are charged in Australian Dollars (AUD) and include GST where applicable.
5.2
A non-refundable agency booking fee is payable at the time of booking confirmation. This fee
covers the administrative costs of matching and confirming a vetted babysitter.
5.3
A minimum booking duration of 3 hours applies to all babysitting bookings (4 hours on New
Year’s Eve).
5.4
Babysitter hourly rates are paid directly to the babysitter by the Client, based on the agreed rate
for the region. These rates are available on the relevant The Nanny Network Australia ‘Hire a
babysitter’ page.
5.5
Separate agency booking fees apply to multiple or split bookings on the same day, or if
additional sessions are added beyond the original confirmed time.
5.6
Once the babysitting session has been completed, both the Client and the Babysitter are
required to confirm the actual hours worked.
5.7
Upon confirmation, the final agency service fee (based on hours worked) will be invoiced and
charged to the Client’s nominated credit card. This is in addition to the upfront booking fee.
5.8
If a babysitter is requested to use their own vehicle during the booking, the Client agrees to reimburse for travel/fuel as applicable. Parking fees may also apply and can be included in the
final invoicing, where pre-agreed between sitter and client. Where travel or parking costs are
incurred, pre-approval between Client and Candidate is required.
5.9
Babysitters will not be dispatched unless the initial booking fee is paid a minimum of 24 hours
prior to the scheduled start time (or immediately for emergency bookings).
5.10
Current babysitting rates and fees are published here:
👉 https://thenannynetwork.com.au/hire-a-babysitter/
Babysitting pay rates are based on the number or children and households in the booking. Bookings involving children from multiple families will incur an additional charge.
5.11
The Nanny Network Australia reserves the right to update booking fees, hourly rates, and
service charges at any time.
6.0 Cancellation, Admin Fees, Refunds & Guarantees
6.1 Babysitting & Temporary Services
6.1.1
A minimum 3-hour charge applies if the Client cancels a confirmed babysitter booking within 3
hours of the scheduled start time. This amount is payable directly to the babysitter.
6.1.2
Event care, group bookings, or wedding services cancelled within 7 days of the service will incur
a 50% cancellation fee, based on the total agreed service value.
6.1.3
If a confirmed babysitter becomes unavailable or cancels and no suitable replacement can be
found, the agency booking fee will be refunded or credited toward a future service.
6.1.4
In the event of a babysitter’s no-show, the same refund/credit policy applies.
6.1.5
If the Client cancels or turns away a babysitter upon arrival, a minimum 3-hour payment is still
required, and the agency booking fee remains non-refundable.
6.1.6
Admin / Engagement Fees: A non-refundable administrative or engagement fee is required
upfront for all temporary services, including:
● Babysitting
● Temporary nanny placements
● Maternity nurse bookings
● Event/wedding care
This fee must be paid in full prior to candidate sourcing or allocation of services.
It covers administrative time, candidate screening, insurance validation, communication
handling, and booking system support. It is non-refundable, even if the booking is not
completed.
6.1.7
Booking Fees (Event Care & Groups): For all event, group, or corporate bookings, booking
and admin fees must be paid in full upfront to secure services. These fees are non-refundable
and confirm the Client’s commitment. The Nanny Network reserves the right to replace or
reassign event staff at its discretion.
6.1.8 Sydney-Specific Fees
A $350 (inc. GST) upfront engagement/search fee is required for any nanny or maternity
placement in Sydney.
Once candidate resumes are presented, this fee is non-refundable.
6.1.9
The Nanny Network endeavours to fulfil all bookings promptly but cannot guarantee availability.
Admin and booking/search fees remain non-refundable.
6.2 Nanny Services (Permanent & Temporary)
6.2.1
For permanent placements cancelled by the Client before the start date, 50% of the total agency
fee will be retained.
6.2.2
If a nanny candidate withdraws before the agreed start date, The Nanny Network will offer
either:
● A full refund of agency fees, or
● A replacement (up to three new candidate profiles)
Refunds are processed within 10 business days, excluding admin or search fees.
6.2.3
Temporary placements cancelled within 72 hours incur a 50% charge of the total agreed wage.
Same-day cancellations incur a 100% charge of the first day’s wage, payable directly to the
Candidate.
6.2.4
Services may be suspended immediately if the Candidate is mistreated, placed in unsafe
conditions, or subjected to breaches of duty of care.
6.2.5
Any unreported extension or re-engagement will result in full placement fees and potential
termination of service access.
6.3 Guarantee & Replacement Policy
6.3.1
The Nanny Network offers a 4-week guarantee for permanent placements when invoices are
paid in full and on time.
6.3.2
If the Candidate leaves during the guarantee period for non-conduct reasons, The Nanny
Network will offer one free replacement search and up to three new profiles.
6.3.3
The guarantee is void if the Candidate leaves due to unsafe conditions, role changes,
mistreatment, or lack of onboarding.
6.3.4
No refunds or replacements apply if the role is reduced, withdrawn, changed, or ends after the
guarantee period.
6.4 Refund Processing Time-
Approved refunds are processed within 10 business days, excluding non-refundable fees
already incurred.
7.0 Babysitter Refunds & Guarantee
7.1
No guarantee of availability.
7.2
If a booked Babysitter Candidate is unavailable and no replacement can be found, the booking
fee will be credited or refunded.
7.3
This applies to no-shows or cancellations by Candidates.
7.4
Clients must contact The Nanny Network immediately if concerns arise.
8.0 Nanny Refunds & Guarantee
8.1
Guarantee applies only to invoices paid within the due date.
8.2
No refund on agency fees. One replacement nanny is offered if the original nanny leaves within
4 weeks.
8.3
Guarantee is void if Candidate leaves due to Client conduct or conditions.
8.4
A placement is deemed successful after 4 weeks.
8.5
No refund is given if a temporary placement is reduced after commencement.
10.0 Liability
10.1
By engaging The Nanny Network services, the Client acknowledges that the Agency acts
solely as an introducer and facilitator and is not the employer of any Candidate.
10.2
The Nanny Network is not liable for any accident, injury, loss, damage, misconduct, or dispute
arising from the engagement of any Candidate introduced via the Agency.
10.3
While The Nanny Network undertakes reference checks, background screening, and vetting of
all Candidates, no screening process is foolproof. The Client acknowledges and accepts the
inherent limitations and assumes responsibility for their final hiring decision.
10.4
Clients are required to ensure they hold appropriate insurance coverage, including (but not
limited to) Public Liability and Workers’ Compensation or Domestic Workers cover, where
applicable.
10.5
The Nanny Network is not responsible for the accuracy or reliability of any third-party websites
or content linked from our website.
10.6
Clients located outside of Australia must ensure they comply with all local employment laws and
requirements in their jurisdiction.
11.0 Confidentiality & Data Security
11.1
All communication between the Agency and Client is considered confidential and must not be
shared or reproduced without prior written consent.
11.2
Clients must provide truthful, accurate, and complete information when registering or making
bookings with The Nanny Network.
11.3
For safety purposes, Babysitter Candidates are permitted to notify a trusted person of the job
location and expected return time.
11.4
The Nanny Network uses an Australian Tax GST Invoice system to obtain payments.
11.5
By registering or booking with The Nanny Network, the Client consents to receive service
updates, booking confirmations, follow-up communication, and occasional feedback requests
via phone, email, or SMS. You may opt out of marketing communications at any time.
12.0 Privacy
12.1
The Nanny Network complies with the Australian Privacy Act 1988 (Cth) and all other
applicable data protection laws. Please refer to our Privacy Policy for details on how we collect,
store, and use your personal information.
12.2
Client Communication Consent: By registering or booking with The Nanny Network, the Client
consents to being contacted via phone, email, or SMS in relation to service updates, booking
reminders, account issues, or feedback collection.
13.0 Warranties & Indemnities
13.1
The Client agrees not to present themselves as an agent or representative of The Nanny
Network under any circumstance.
13.2
No guarantee is provided as to the suitability, honesty, reliability, or performance of any
Candidate.
13.3
The Client is solely responsible for employment law compliance, including payroll,
superannuation, tax, leave entitlements, and workplace safety.
13.4
The Client agrees to indemnify The Nanny Network, its staff, directors and agents against any
loss, claim, liability, or legal action resulting from:
● The use of The Nanny Network services or the engagement of a Candidate;
● Any breach of these Terms by the Client;
● Unlawful or unethical conduct during or following a placement;
● Misuse of The Nanny Network branding, content, or technology;
● Misrepresentation of affiliation with The Nanny Network;
● Any action by the Client that causes reputational damage to The Nanny Network or its
affiliates.
13.5
While we strive for uninterrupted access, website availability is not guaranteed and may be
affected by maintenance, outages, or third-party hosting errors.
14.0 Dispute Resolution
14.1
In the event of a concern or dispute, Clients should contact The Nanny Network at
info@thenannynetwork.com.au.
14.2
Clients agree to refrain from contacting Candidates directly regarding any dispute. All conflict
resolution must be handled through the Agency. Contacting Candidates directly regarding
disputes may result in termination of service access.
14.3
Wherever possible, The Nanny Network will seek to resolve disputes through mediation before
considering formal legal proceedings.
15.0 Intellectual Property
15.1
All content, branding, and material on the The Nanny Network website – including text,
graphics, logos, and documentation – are copyrighted and remain the exclusive property of The
Nanny Network.
15.2
No part of the website may be copied, reproduced, or distributed without express written
permission from The Nanny Network.
15.3
Clients must not use, reproduce, or misrepresent The Nanny Network branding, materials,
logos, or candidate information for personal or commercial use. Impersonation of the agency,
including the posting of false listings or communications, is strictly prohibited and may result in
legal action.
16.0 Governing Law & Jurisdiction
16.1
These Terms & Conditions are governed by the laws of Australia, and any disputes will be
subject to the jurisdiction of the relevant State or Territory where services were delivered.
16.2
The Nanny Network reserves the right to amend these Terms & Conditions at any time. The
most current version will always be available on our website.